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SAS web portal - A serious error occurred. Contact the portal administrator

We had an user who gets this error message whenever user opens the portal:

Solution:

The problem is the user does not have SAS folder created. To check if the user has SAS folder or not:

Open SAS Management Console -> Authorization Manager -> Resource Management -> By Application -> SAS Folders -> User Folders

Check under User Folder for the directory. We found out that the user doesn't have folder created.

To create folder:
  • Add the user to the group which has write metadata access.
  • Then ask the user to login to the portal
  • Then remove the group which you have added from the user.
Adding the user to group with write metadata is temporary which allows user to create SAS home folder. 

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